LIVING IN YOUR NEW HOME

Knowing how to take care of your home will contribute to years of problem-free performance and enjoyment.

AFTER MOVING IN

A list of some of the most common FAQ's we receive from new homeowners. 

WARRANTY

What is covered by warranty?


New home warranty covers 1 year for labour and materials, 2 years for delivery and distribution systems, 5 years for building envelope protection, and 10 years for major structural components. All information can be found at Home Warranty Alberta. For non-emergency related concerns refer to the Alberta Construction Performance Guide. If your concern does not fall within the listed acceptable performance conditions, simply complete the Warranty Request Form and our team will respond in a timely manner. Remember to provide photos/videos for our reference. The more information we have, the faster and more accurate we can address your concern.




How quickly are warranty items addressed?


Outside of the rare emergency requiring immediate attention, service calls are arranged around construction schedules as well as the availability of subcontractors. The vast majority of service calls are dealt with in a reasonable timeframe, but are weather and workload dependant. If service personnel require access to your home, appointments will be scheduled during regular business hours [Monday to Friday 8:00am - 3:00pm] We thank you in advance for your patience and cooperation.




Will there be any follow-up?


Yes, our team will reach out at the 11- month mark to remind you to schedule a one-year inspection here. A service representative will come to your home and perform an exterior and interior inspection of the major working parts of the home. If you have noticed additional items that you would like inspected, kindly make a list, fill out the 1 Year Inspection Report Form and bring it to the attention of the service representative performing the inspection.




What if a problem occurs after taking possession?


EMERGENCY In the event of an emergency please call our office during regular business hours. If the emergency occurs after hours, on weekends or holidays, please use the trade contact sheet that was given to you at the pre-possession walkthrough. While emergency warranty situations are rare, quick notification is key. Our trade contractors or the local utility companies provide emergency responses to the following conditions:

  • Total loss of heat during winter months (October to May)
  • Total loss of electricity
  • Total loss of water
  • Plumbing leak that requires shutting off the entire water supply
  • Gas leak (If you suspect a gas leak, leave the home immediately and call the gas company from another location to request emergency service)
If you speak with a contractor directly please notify us at warranty@conna.ca to ensure we document the situation and follow up as appropriate. Note that if a utility service (gas, electricity, water) is out in an entire area, attention from the local utility company is needed. Trade contractors are unable to help with such outages. NON-EMERGENCY For non-emergency related concerns refer to the Alberta Construction Performance Guide. If your concern does not fall within the listed acceptable performance conditions, simply complete the Warranty Request Form and our team will respond in a timely manner. Remember to provide photos/videos for our reference. The more information we have, the faster and more accurate we can address your concern.





SEASONAL WORK

What Is Seasonal Work?


Seasonal Work is a term for anything that is dependant on weather & construction sequence. Seasonal work is trypically completed in the warmer months (May - September). This type of work requires the ground to be thawed and the air temeperature to remain remain above 10°C. Seasonal items include:

  • Concrete (Driveways, Sidewalks, Parking Pads, etc.)
  • Decks + Stairs
  • Exterior Paint
  • Parging
  • Masonry (Stone)
  • Grading, Landscaping & Fencing
TIP: Settlement occurs within the first few years of a home being constructed. We recommend waiting at least 12 months from the possession date to allow for proper settlement around the home before completing any landscaping or fencing.




Rough Grade


Rough grading is the process of shaping and packing the soil on a specific lot. The purpose of grading is to meet the requirements outlined on the approved lot grading plan and to ensures the lot is sloped appropriately for water runoff (surface drainage). Rough grade approval involves multiple steps:

  1. Rough grading is completed in the warmer months once the frost has left the ground (typically May - September). Rough grading is completed after the driveway and sidewalk have been poured and cured. Grading crews require a dry period to ensure water in the soil does not change the shape of the lot after it dries. Work is scheduled and completed in the order it is received. Following wet weather, grading crews may wait up to five days before completing any scheduled work.
  2. Rough grading typically takes between 2 - 6 weeks to be completed, depending on workload and weather. Once the rough grading is complete a survey is conducted and a rough grade certificate is prepared. Rough grading certificates typically take between 1 - 2 weeks to be completed.
  3. The rough grade certificate is submitted to the municipality for review. Municipalities vary on inspection turnaround times. Between May and October inspection times range from 1 to 4 weeks.
  4. An Inspector will come out and do a visual inspection of the property. If there is a deficiency with the grading, the inspector will not pass the inspection until the minor corrections are completed by the grading contractor. A municipal re-inspection will be required.
  5. Once the Rough Grade Inspection has been passed an email will be sent with a copy of the surveyor certificate and municipal approval.




Parging


Parging is the process of applying a mortar based finish to all exposed foundation walls effectively protecting the exposed concrete from the elements. The application must be completed during warm, dry weather to ensure proper adhesion. Typically, parging is deferred until the rough grade is complete.




Masonry


Masonry is the process of attaching the architecturally approved stone to the exterior of the home. The application must be completed during warm, dry weather to ensure proper adhesion with the mortar.




Fencing


Fencing is the responsibility of the homeowner. Ensure all adjacent neighbors have received rough grade approval prior to doing any work. Installing a fence before all rough grade approvals may require the fence to be removed in order for crews to properly grade all adjacent lots.




Final Grade


Final Grade is the responsibility of the homeowner. All contractor, labour, material, and equipment expenses are the responsibility of the homeowner unless landscaping is part of the purchase contract. Once the work is complete an inspection request is submitted to the municipality with a copy of the surveyor's rough grade certificate.




Landscaping


Settlement occurs within the first two years of a home being constructed. We recommend waiting at least 12 months from your possession date to ensure proper settlement around the home.

Landscaping is to be completed in accordance with the landscaping guidelines for the community. These guidelines outline the minimum requirements put in place by the land developer. Upon completion of the landscaping, the developer will inspect the work to ensure it meets the requirements. Once approved, the landscaping deposit will be returned to the homeowner.
TIP: installing sod in late Spring or late Summer (ex. May or September) allows for the sod to root properly and lowers watering costs. LANDSCAPE DEPOSIT RETURN PROCEDURE

  1. The homeowners will receive a copy of their rough grade certificate and municipal approval at the time they take posession or once the work is complete (weather dependant).
  2. The homeowner will schedule topsoil, contact the surveyor for final elevations to be measured, and submit all the necessary documentation to the municipality for final grade approval.
  3. Upon final grade approval the homeowner is able to complete landscaping in ccordance with the landscaping guidelines set out by the developer (a copy of the guidelines is sent electronically to the homeowner at the time of possession).
  4. Upon compeltino the homeowner is to complete the Landscape Deposit Release Form. Please include pictures of the front + rear landscaping, a copy of the final grade certificate from the surveyor and a copy of the municipal final grade approval.
  5. A copy of Landscape Deposit Release Form will be forwarded to the developer's architectural control office. The developer will perform a site inspection and will notify Conna if the landscaping passed or if any corrections are required. If any corrections are required, the homeowner must correct them and resubmit the Landscape Deposit Release Form
  6. Once the landscaping is approved by the developer, a request will be sent to Conna's accounting team to release a cheque for the amount of the landscaping deposit.
TIP: The surveyors, municipalities, and developers perform their work/ inspections around warmer seasonal conditions (May to September).
TIP: Fencing is not required for the landscaping deposit to be refunded. However, it must be built in accordance with the landscaping guidelines set out by the developer. Deviating from the specified guidelines may be enforcable by the developer.




Concrete


Concrete requires dry, warm weather to properly cure. Pouring of driveways and sidewalks is deferred until multiple homes are completed within the community.





MOVING IN

What if there is an emergency?


In the event of an emergency please call our office during regular business hours. If the emergency occurs after hours, on weekends or holidays, please use the trade contact sheet that was given to you at the pre-possession walkthrough. While emergency warranty situations are rare, quick notification is key. Our trade contractors or the local utility companies provide emergency responses to the following conditions:

  • Total loss of heat during winter months (October to May)
  • Total loss of electricity
  • Total loss of water
  • Plumbing leak that requires shutting off the entire water supply
  • Gas leak (If you suspect a gas leak, leave the home immediately and call the gas company from another location to request emergency service)
Note that if a utility service (gas, electricity, water) is out in an entire area, attention from the local utility company is needed. Trade contractors are unable to help with such outages. If you speak with a contractor directly please notify us at warranty@conna.ca to ensure we document the situation and follow up as appropriate.




What to expect in the first year?


A new home typically experiences some drying of materials and settling during the first year. This is completely normal, does not indicate a defect in your home, and should not be a cause for concern. Additionally, due to seasonal fluctuations and/or neighbouring construction, some items may not be completed by your possession date. Rest assured, these items will be completed once weather and/or neighbouring construction permits. Prior to the one year inspection feel free to contact us at info@conna.ca about any changes that have occured and how to best deal with them. 11 months after your possession date, our customer service team will contact you to schedule a one-year inspection of the home. This can easily be scheduled directly on our website here. A service representative will perform an exterior and interior inspection of the major working parts of you home. If you have noticed additional items that you would like inspected, kindly make a list, fill out the 1 Year Inspection Report Form and bring it to the attention of the service representative performing the inspection.




Getting to know my new home?


Moving into a new home is a great experience, so enjoy it! Your new home incorporates the latest systems and products. Knowing how to operate and take care of your home will contribute to years of problem-free performance and enjoyment. The Homeowner Guide details general information about your home and includes basic maintenance information.





MAINTENANCE

Sump Pump & Dischange


​​​​BACKGROUND​​ A Sump Pump is part of the home's foundation drainage system, and has been a building requirement since 1988. A sump pump is a device that removes accumulations of water from a sump pit which is the lowest point in a basement. Sump pump discharges groundwater, collected from the weeping tile, to the surface or directly to a Storm or Foundation Sewer Service. Weeping tile, a piping system that surrounds the basement footing, is designed to receive water percolated down through the backfill zone around the foundation walls. When the water level in the sump pit rises to a certain level, sump pump starts automatically to pump the water out to the surface grade or the foundation drainage service. ​​​​TESTING YOUR SUMP PIT ​​

  1. The sump pump discharge pipe is located on the exterior of your home. This pipe/ hose expels the water away from the home. Examine the inside the pipe to ensure no dirt or debris is clogging the drain. Remove any debris.
  2. Locate the sump pump in your basement (under the stairs). Trace the two electrical cords from the sump pump to the electrical outlet. The pump cord plugs into the back of the float cord plug. Pull the plugs from the outlet, pull the plugs apart, and plug the pump cord directly into the wall outlet. You should hear the pump running. This indicates that the sump pump is operational.
  3. Remove the lid from the sump pail. Slowly pour some water into the sump pail. Observe the sump pump switch. It should turn on and begin to pump water from the sump pit. Wait until the water pumps from the sump to ensure the pump turns itself off, then slowly pour the remaining water in the crock to ensure the pump turns on again.
  4. Replace the sump pump if it fails either test. ​​
​​​​TIP: In the winter months (October - May) The sump pump discharge should be redirected from surface drainage to stormwater drainage. The exterior hose for the sump pump discharge should be disconnected and stored in a warm place to prevent freezing and damage.




Furnace


​​​​BACKGROUND In addition to clean air, filters also protect your HVAC system from debris and dirt buildup. CHANGE FURNACE FILTER​​

  1. Locate the furnace in the basement mechanical room.
  2. Identify the location of the air filter (where the air intake meets the furnace).
  3. Remove the filter and examine how dirty it is. Pay attention to the directional arrows on the filter (they should be pointing towards the furnace).
  4. Insert the new filter and ensure it is positioned in the direction the air is flowing. The airflow arrow should point towards the furnace/blower motor to collect harmful particles before it reaches the furnace's equipment.
TIP: Changing your filter every 3 months will have significant benefits on the cleanliness of your home and will maximize the lifespan of your furnace. Additionally, have your furnace and ducts professionally cleaned every 2 years.




Humidity


BACKGROUND Humidity is simply the moisture in the air. Relative Humidity is the amount of water contained in the air at any given temperature as compared to the maximum amount of moisture the air can hold at that temperature when saturated. ​CONDENSATION Condensation on interior surfaces of the window and frame is the result of high humidity within the home and low outside temperatures. Please be aware that maintaining proper humidity levels is the responsibility of the homeowner. Issues arising from improper humidity levels are excluded from warranty coverage. EXPANSION & CONTRACTION Changes in temperature and humidity cause all building materials to expand and contract (flooring, trim, etc). TIP: In the winter months lower the humidity level and In the summer months raise the humidity level of the home. Maintaining proper humidity will benefit the materials in your home as we as your own personal health.




Plumbing Traps


BACKGROUND Every plumbing fixture in your home should have a P-trap. Some are located behind the wall or internally on a toilet, but for sinks they are accessible below. Look for a u-shaped pipe extending down from your sink and back up into the wall. P-traps allow water to settle and create a seal that prevents sewer gas from passing from the drain pipes back into your house. They also make convenient places for rings and other valuables to settle before being lost forever down a drain. These traps are prone to clogging, but they are easy to clear. ​​​​​​CLEANING A P-TRAP ​​

  1. ​​Place the bucket underneath the trap and carefully loosen the nuts at each end of the P-trap.
  2. Remove the trap by sliding it down and empty its contents into the bucket.
  3. Check for any blockages and clear those.
  4. Reinstall the P-trap. Do not overtighten the nuts as they can strip easily. If you notice any leaks, you will need to replace the washers that are seated in each slip joint nut.
TIP: If you need more time to clear the trap, place a wet rag in the end of the pipe coming from the wall to prevent gas from coming out.




Garage


OVERHEAD DOOR Since the garage door is a large, moving object, periodic maintenance is necessary. Garage overhead doors cannot be airtight like exterior household swing doors. Some light will be visible around the edges and across the top of the door. Some wind, dust, or precipitation may enter around the door. ​​VEHICLE RUN-OFF & EXHAUST Water, ice, and moisture can accumulate from vehicles parked in the garage. This can increase humidity and potential for mold in garages. TIP: Remember to open the garage if your vehicle is running. Removing snow and precipitation from your vehicle prior to entering the garage will preserve the finish of the concrete garage pad and help regulate the humidity within the garage.




How to care for your new home?


Purchasing a new home is one of the biggest decisions and largest investments most people will ever make. Regular maintenance and proper care will ensure that your home will continue to look and operate properly long after you take possession. As a homeowner, you have ongoing maintenance responsibilities to ensure your new home functions properly and to safeguard your warranty. Please refer to the Homeowner Guide for a comprehensive maintenance breakdown for the major components of your new home.




Light Fixture


CHANGE LED DISK

  1. Turn off the power. On the electrical panel locate the circuit breaker control for the room where you will be working, and switch the circuit off.
  2. Remove the old LED Disk. Simply pull the LED disk towards the floor, remove the old wire connectors, and untwist the fixture wires from the installed wires. ​​
  3. Connect the new LED disk. Simply connect the LED disk's wires to the existing wires in the ceiling with the provided wire connectors (black to black, white to white, and ground to ground).
  4. Algin the LED disk clips with the ceiling brack and push to connect.
    ​​
    ​​




Hot Water Tank + Water Shutoff's


There is an adjustable heat setting on the front of the hot water tank.​​ If there is no hot water or the hot water tank appears to have stopped working please treat this as an emergency and contact Conna mmediately. Water shut off valves are included on all toilets and sinks. The shut off valve will close off water to the individual sink or toilet.The main water shut off is installed in the basement utility area next to the water meter and will shut off water to the entire home.

TIP: Use the ihut off valves during plumbing repairs or when going on vacation to prevent water damage.




Electrical Panel


​​​​HOW TO RESET A TRIPPED BREAKER​​

  1. Turn off all lights and unplug appliances in the room(s)that have lost power.
    Something overloaded the circuit, leaving everything plugged in has potential to re-trip the breaker once power is restored.
  2. Locate and open the electrical panel located in the basement. Always use caution when dealing with electricity (dry hands, standing on a dry surfaces, etc.).
  3. Locate the circuit breaker(s) that have moved from the “on” position to the “off” position (halfway between the two positions). First, move the breaker to the full “off” position, and then move it to the full “on” position. This will restore power to that circuit.
  4. Plug in one or two electrical appliances and turn them on to test the reset breaker. If the outlet loses power again, it’s possible that you are using too many amps for the breaker, and need to move some appliances around. If this is not the case please contact an electrician to take a look.




Eavestroughs


CLEANING EAVESTROUGHS There is no simple tip or trick for cleaning eavestroughs. Remember, this is an important part of home maintenance and will pay dividends in ensuring the longevity of the envelope seal of your home.

  1. Wear long sleeves and gloves.
  2. Use an extendable ladder. Standoff stabilizers (ladder “horns”) are ideal to keep the ladder from damaging the eavestroughs.
  3. Remove debris with a plastic scoop.
  4. Dispose of debris in a plastic bag. Refrain from throwing it on your lawn.
  5. Flush the eavestrough and downspouts with a garden hose. This will allow you to identify any blockages or leaks.
TIP: In the winter months raise the downspout extensions to minimize any damage.




Appliances


​APPLIANCE WARRANTY​​ All appliances in your home are warrantable by the manufacturer. If you are experiencing any issues with your appliances, please call the manufacturer or the appliance provider.




Concrete


BACKGROUND Concrete flatwork is any non‐load bearing concrete in your home. Typical examples are the garage floor slab, your patio and sidewalks. Small “spider” cracks that may develop are a result of normal concrete shrinkage and are considered normal. The shrinkage occurs during the curing process of the concrete and does not affect the structural performance of the concrete. TIP: Minor cracking (spider cracks) are normal in concrete. If a crack is more than 3 mm (1/8”) it will require sealing with an approved caulking compound. DRIVEWAY Do not allow heavy vehicles such as moving vans or other large vehicles to use your driveways. Driveways are constructed to accommodate light residential traffic only. The slabs in your new home are residential type concrete intended for passenger cars, light trucks, family vans, etc.
TIP: Prohibit extremely heavy vehicles such as moving vans or other large delivery trucks from pulling onto your driveway. ​​SIDEWALKS (Salt vs Sand) Salt will melt snow but is very corrosive on new concrete and will likely kill grass that borders areas where it is applied. Sand is not corrosive to concrete and will stay around longer and improve traction. TIP: Routinely shovel your sidewalk and driveway in the winter months. Refrain from using salt. If needed, sprinkle a light amount of sand for additional traction.




Bifold Doors


ADJUST BIFOLD Bi‐fold doors may shrink or warp slightly and may also require some adjustment to re‐align them. If they bind in the hardware apply a silicone spray lubricant to the track at the top of the door. If a bifold comes off its track - it can be corrected as follows:

  1. Place the top pivot in the pivot hole
  2. Gently lift the door and guide the bottom pivot in the jamb bracket.
  3. Place the guide into the track and release the pivot to fit inside the track.
TIP: Use one door at a time by pulling towards you. Ensure there are no items that may get caught in the door or track.




Exterior Door


TIP: If you can see light through the perimeter of an exterior door this means the the weatherstrip has become compressed. Simply run your finger over the weather stripping to "fluff" it up. This will correct the seal around the exterior door




Smoke + Carbon Monoxide Detector


All detectors are dual smoke and CO. Detectors are installed on each floor of the home and in every bedroom. All detectors are interconnected and wired directly into the home. If there is no visible light on a decetor check the electrical panel to determine if a breaker is tripped.





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11430 - 142 St NW, Edmonton, AB T5M 1V1
(587) 557-2188   |   info@conna.ca 

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